Privacy & Cookie Policy

Independent Hearing Finder

Effective Date: 7th July 2025

Last Updated: 7th July 2025

1. Who We Are

We are Independent Hearing Finder, connecting individuals with professional, qualified ear wax removal services.

Contact Information
Email: admin@independenthearingfinder.com
Address: 4th Floor, 399-401 Strand, London, WC2R 0LT

2. What Information We Collect
– Name and email address
– Date of Birth & Postcode
– Device and browser details
– Referral code usage
– Interaction with our emails and website

3. How We Use Your Information

We use your data to:
– Email you discount codes and referral links
– Track referral code usage
– Follow up with additional offers
– Analyse and improve our website
– Comply with legal obligations

4. Legal Basis for Processing

We rely on:
– Consent (when you sign up or opt in to emails)
– Legitimate interests (e.g., improving our service, tracking referral code usage)
– Legal obligations, if applicable

5. Marketing Communications

By signing up, you agree to receive:
– Initial discount codes
– Follow-up discount offers
– Occasional promotional messages

You can unsubscribe at any time via the link in our emails.

6. Data Sharing and Third Parties

We share your data only with trusted providers that help us operate our business:
– Brevo – for email marketing
– OptinMonster – for lead capture forms
– Google Analytics – for website analytics

Each provider is GDPR-compliant and processes data under strict security protocols.
See their policies:
– https://www.brevo.com/legal/privacypolicy/
– https://optinmonster.com/privacy/
– https://policies.google.com/privacy

7. Data Retention

We retain your information as long as necessary to:
– Fulfil the purpose it was collected for
– Meet legal obligations
– Support follow-up communication unless you request deletion

You may request deletion at any time.

8. Your Data Rights

Under UK GDPR, you have the right to:
– Access your data
– Correct inaccurate data
– Request deletion
– Restrict processing
– Object to marketing
– Withdraw consent at any time

To exercise these rights, contact: [Insert email]

You may also lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

9. Security Measures

We use industry-standard tools and practices to protect your data, including:
– SSL encryption
– Secure third-party platforms
– Restricted access by authorised staff

10. Cookie Policy

What Are Cookies?
Cookies are small files placed on your device to help our website function properly and improve your experience.

Types of Cookies We Use
– Essential: Enable core functionality like form submissions and site security
– Analytics: Help us understand visitor behaviour and site usage (e.g. Google Analytics)

Google Analytics
We use Google Analytics to track:
– Pages viewed
– Time on site
– Device type
– Browser and location data (approximate)

This helps us improve site performance and user experience. The data is anonymised.
Learn more: https://policies.google.com/technologies/partner-sites

Managing Cookies
You can control cookie usage:
– Cookie banner on first visit
– Browser settings

Helpful links:
– Chrome: https://support.google.com/chrome/answer/95647
– Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies
– Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
– Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

11. Changes to This Policy

We may update this policy. Any changes will be posted here and noted by the “Last Updated” date above.

12. Contact Us

If you have questions about your data, please contact us at:
Email: admin@independenthearingfinder.com