Terms and Conditions

Last updated: 9 January 2026

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the independenthearingfinder.com website (the “Website”) operated by Independent Hearing Finder Limited (“we”, “us”, “our”).

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website.

Legal Entity: Independent Hearing Finder Limited
Registered Address: 4th Floor, 399-401 Strand, London, England, WC2R 0LT
Company Registration Number: 14630559
Contact Email: info@independenthearingfinder.com
Contact Telephone: 07413233644

2. About Our Service

Independent Hearing Finder Limited operates as a lead generation and referral service connecting individuals seeking hearing care with independent hearing clinics across the UK.

Important Clarifications:

  • We are not a healthcare provider and do not provide medical advice or hearing care services
  • We are not a booking platform (currently). We facilitate connections between you and hearing clinics
  • Hearing clinics are independent businesses, not our employees or agents
  • All appointments, services and payments are handled directly between you and the clinic you choose
  • We do not endorse, guarantee or assume responsibility for the quality of services provided by any clinic

3. Using Our Website

Eligibility

You must be at least 16 years old to use our Website. By using the Website, you confirm that you meet this age requirement.

Permitted Use

You may use the Website to:

  • Search for hearing clinics in your area
  • Submit enquiries to hearing clinics
  • Access information about hearing care services

Prohibited Use

You must not:

  • Use the Website for any unlawful purpose
  • Submit false, misleading or fraudulent information
  • Attempt to gain unauthorised access to any part of the Website or related systems
  • Use automated systems (bots, scrapers) to access the Website without permission
  • Transmit viruses, malware or other harmful code
  • Interfere with or disrupt the Website’s operation
  • Violate any applicable laws or regulations

4. Submitting Enquiries

When you submit an enquiry through our Website:

  • You consent to us sharing your contact details (name, email, telephone number) with relevant hearing clinics
  • You understand that clinics will contact you directly to discuss appointments
  • You acknowledge that we cannot control how quickly or whether clinics respond
  • You agree that the information you provide is accurate and complete
  • You accept that multiple clinics may contact you if your search returns multiple results

We are not responsible for:

  • The content, timing or quality of clinic responses
  • Any services, advice or treatment provided by clinics
  • Any disputes between you and a clinic
  • Clinic availability or appointment scheduling

5. No Medical Advice

The information on our Website is for general informational purposes only and does not constitute medical advice. We are not qualified to provide medical advice, diagnose conditions or recommend specific treatments.

You should:

  • Consult qualified healthcare professionals for medical advice
  • Not rely solely on information from our Website for health decisions
  • Seek emergency medical care when appropriate
  • Verify any information with licensed healthcare providers

6. Clinic Information and Listings

We make reasonable efforts to ensure clinic information on our Website is accurate and up to date. However:

  • Clinic details (addresses, phone numbers, services) may change without notice
  • We do not verify or guarantee the accuracy of all clinic information
  • Clinic availability and services may differ from what is displayed
  • We do not guarantee that all available clinics in a given area are listed

If you notice inaccurate information, please contact us at info@independenthearingfinder.com.

7. Fees and Payments

Our Service

Our referral service is currently free for users. We do not charge you to search for clinics or submit enquiries.

Clinic Services

  • All fees for hearing tests, consultations, devices and other services are set by individual clinics
  • Payment arrangements are between you and the clinic directly
  • We have no involvement in pricing, billing or payment processing
  • Most clinics do not require payment until you attend your appointment, but this varies by clinic
  • You should confirm pricing and payment terms with the clinic before attending

8. Intellectual Property

Our Content

All content on the Website, including text, graphics, logos, images, software and design, is owned by or licensed to Independent Hearing Finder Limited and protected by UK and international copyright, trademark and other intellectual property laws.

Your Use

You may:

  • View and print pages for personal, non-commercial use
  • Share links to our Website

You may not:

  • Copy, reproduce, modify or distribute our content without permission
  • Use our trademarks, logos or branding without written consent
  • Create derivative works based on our Website
  • Remove or alter copyright notices or attributions

9. Third-Party Links and Content

Our Website may contain links to third-party websites, including hearing clinic websites. These links are provided for convenience only.

We do not:

  • Control third-party websites or their content
  • Endorse or assume responsibility for third-party sites
  • Accept liability for third-party content or services
  • Guarantee the accuracy of information on external sites

You access third-party websites at your own risk and should review their terms and privacy policies.

10. Limitation of Liability

To the fullest extent permitted by law:

We Are Not Liable For:

  • Any services, treatment or advice provided by hearing clinics
  • The accuracy, completeness or reliability of clinic information
  • Decisions you make based on Website information
  • Any loss or damage arising from your use of the Website
  • Interruptions, errors or omissions in Website operation
  • Unauthorised access to or alteration of your transmissions or data
  • Statements or conduct of any third party on the Website
  • Any indirect, consequential, incidental, special or punitive damages

Maximum Liability:

Our total liability to you for any claims arising from your use of the Website shall not exceed £100.

Exceptions:

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded by law

11. Indemnification

You agree to indemnify, defend and hold harmless Independent Hearing Finder Limited, its directors, officers, employees and agents from any claims, damages, losses, liabilities, costs and expenses (including legal fees) arising from:

  • Your use of the Website
  • Your violation of these Terms
  • Your violation of any rights of third parties
  • Any information you submit through the Website

12. Data Protection and Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal data. By using the Website, you consent to our data practices as described in the Privacy Policy.

Key points:

  • We collect personal information you provide (name, email, telephone number)
  • We share your information with hearing clinics when you submit an enquiry
  • We use cookies and analytics tools (Google Analytics)
  • You have rights regarding your personal data under UK law

For full details, please read our Privacy Policy.

13. Changes to the Website and Terms

Website Changes

We reserve the right to:

  • Modify, suspend or discontinue any part of the Website at any time
  • Update clinic listings and information
  • Change functionality or features
  • Restrict access to certain areas

We will not be liable for any modifications, suspensions or discontinuations of the Website.

Terms Changes

We may update these Terms from time to time. Changes will be effective when posted on the Website with a new “Last updated” date. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

Material changes will be highlighted or notified to users where reasonably practicable.

14. Termination

We reserve the right to:

  • Terminate or suspend your access to the Website at any time, without notice, for any reason
  • Remove or disable any content or enquiries at our discretion
  • Take legal action if you violate these Terms

Upon termination, your right to use the Website ceases immediately.

15. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Independent Hearing Finder Limited regarding use of the Website.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment

We may assign or transfer our rights and obligations under these Terms without your consent. You may not assign or transfer your rights or obligations without our written consent.

No Agency

Nothing in these Terms creates any agency, partnership, joint venture or employment relationship between you and us.

Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

If you have questions about these Terms, please contact us:

Email: info@independenthearingfinder.com
Telephone: 07413233644
Post: Independent Hearing Finder Limited, 4th Floor, 399-401 Strand, London, England, WC2R 0LT